Latest Firmware and Software Completely Disabled Audio - HELP!

[admin]

Let us check that latest firmware. Do you know if OEM Multimedia module was disconnected upon installation ?

[chodges]

Hello:

Car: 2012 Lexus ES-350

I just updated the firmware and VLine software and now the audio is completely disabled. Whenever I try to play music via Apple Music it’s completely silent. I’ve attempted to adjust the car’s volume and that does nothing. I know the audio in the car works because when I jump back into the car’s default entertainment system I can listen to radio stations with no problem. It also appears that Apple Maps navigation prompts are silent too.

Steps I’ve taken:

1. Rebooted the system twice
2. Checked again for updates and it says I have the latest.