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Backup camera stopped working after installing Vline Vl2

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  • Backup camera stopped working after installing Vline Vl2

    My original backup camera stopped working when I installed the vline2. It blinks for one second and turns to black screen after shifting from parking to reverse.

  • #2
    What is your car make/model/year? Please also make sure to contact our technical team at https://gromaudio.com/support.html for help.

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    • #3
      My backup camera doesn’t work either. my car is a 2013 Lexus GS350. I tried contacting support but no response for over a week.
      Last edited by jsndin; 05-01-2021, 09:11 PM.

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      • #4
        My backup camera had long been not working. 2007 Lexus LS460. I installed latest firmware and now all the "buttons" in my dash are not working because Vline has "taken over".

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        • #5
          Originally posted by jsndin View Post
          My backup camera doesn’t work either. my car is a 2013 Lexus GS350. I tried contacting support but no response for over a week.
          We see your pm message, we will need to check your email address and see if we received support request.

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          • #6
            Originally posted by docteban View Post
            My backup camera had long been not working. 2007 Lexus LS460. I installed latest firmware and now all the "buttons" in my dash are not working because Vline has "taken over".
            Please make sure that you report this to our technical team https://gromaudio.com/support.html They will help.

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            • #7
              Was there ever a fix given for this? No backup camera in my 2011 IS F

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              • #8
                This also began happening for me when I upgrade from V2OVL3.41.0.0 to V2OVL3.43.0.0. It must have been something in those two updates. admin, is there any way to downgrade the firmware? I also tried submitting a message on the support page but haven't heard back.

                Edit: I have a Vline 2 for LEX6 on a Lexus IS250 2010.
                Last edited by JiDoan; 08-01-2021, 10:49 PM.

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                • #9
                  My backup camera has been working fine on my 2010 Lexus IS350 until the latest OS and firmware update a few days ago. I already contacted support but no reply yet.

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                  • #10
                    Originally posted by Dave5150 View Post
                    My backup camera has been working fine on my 2010 Lexus IS350 until the latest OS and firmware update a few days ago. I already contacted support but no reply yet.
                    Please PM us your email address, we will double check to make sure we received your support request.

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                    • #11
                      I was able to resolve the issue by manually downgrading the firmware to v49. I was able to get the firmware from https://gromaudio.com/software-vl1.html. It works for VL2 even though it says VL1.

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                      • #12
                        Originally posted by admin View Post

                        Please PM us your email address, we will double check to make sure we received your support request.
                        I put 2 support requests in over the last 2 weeks with no response. No backup camera for almost 3 weeks now. I just PM'd you.

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                        • #13
                          Originally posted by JiDoan View Post
                          I was able to resolve the issue by manually downgrading the firmware to v49. I was able to get the firmware from https://gromaudio.com/software-vl1.html. It works for VL2 even though it says VL1.
                          I'm going to try that this morning, thanks for the tip. I feel like for as expensive as this unit is, it works maybe 75% of the time. I use it exclusively to get wireless carplay in my Lexus, and it mostly works, but randomly won't from time to time and it's super frustrating.

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                          • #14
                            Originally posted by Dave5150 View Post

                            I put 2 support requests in over the last 2 weeks with no response. No backup camera for almost 3 weeks now. I just PM'd you.
                            Got it, replied.

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                            • #15
                              My Lexus IS350 2012 is also having the exact same issues after the latest firmware update, my backup camera currently doesn’t work . It would flicker and go back to the vline screen.

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