I tried to submit this through your support page but it just errors out with "cannot send message". I then tried to create a ticket through your tech support portal and it gives me a 404 error message. I tried sending a general inquiry and also received a message that "the message cannot be sent". I then sent an email to [email address removed], just guessing that this email actually goes to support as I don't see any email addresses on your website. I looked for a phone number and also couldn't find one. So I'm posting to this forum hoping to get help with this product I just purchased from you.
I purchased your VLite VT2 product last week, order number 150959
I just installed the unit today, it went smoothly, booted it up and it worked well. After using the vehicle today I noticed about half the time when the grom display is active, the screen is super dim and hard to read. Factory screens are nice and bright but switching to the grom display by pressing the DISC button is super dim. I have to turn the car off, then on, and usually that fixes it.
Also when using wireless apple carplay it will skip audio, sometimes go silent, be garbled, and have connection issues. The unit is in the glove compartment with the antenna up and the phone is close so I don't believe that is the issue. Almost seems like a CPU processing / wireless processing issue. Also as a side note, I have wireless apple carplay in my truck and use it with this same phone with no issues.
Lastly, when I first start using grom after getting in the vehicle, the right speaker audio is garbled for about 4 seconds, then it corrects itself. This does not happen with the FM radio or factory audio stuff.
I'm guessing I have a faulty unit but am open to going through some troubleshooting steps to figure it out.
I purchased your VLite VT2 product last week, order number 150959
I just installed the unit today, it went smoothly, booted it up and it worked well. After using the vehicle today I noticed about half the time when the grom display is active, the screen is super dim and hard to read. Factory screens are nice and bright but switching to the grom display by pressing the DISC button is super dim. I have to turn the car off, then on, and usually that fixes it.
Also when using wireless apple carplay it will skip audio, sometimes go silent, be garbled, and have connection issues. The unit is in the glove compartment with the antenna up and the phone is close so I don't believe that is the issue. Almost seems like a CPU processing / wireless processing issue. Also as a side note, I have wireless apple carplay in my truck and use it with this same phone with no issues.
Lastly, when I first start using grom after getting in the vehicle, the right speaker audio is garbled for about 4 seconds, then it corrects itself. This does not happen with the FM radio or factory audio stuff.
I'm guessing I have a faulty unit but am open to going through some troubleshooting steps to figure it out.
Comment