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No music, flashing numbers

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  • No music, flashing numbers

    My Grom module is rather old but I don't see any reason it should suddenly stop working. I'm not sure the model but has a sticker with SKU424 on it. It has an aux input, SD slot and USB. I only ever use the USB.

    I updated my music files on my flash drive. When I inserted it back into the Grom unit directly (it suddenly stopped working using an extension cable 2 years ago), it doesn't play anything. It flashes between "5-14" and "8-99." I have 6 folders all appropriately labeled CD01 through CD06 and each has less than 100 files in them, as always.

    I can't find anything to help troubleshoot and can't think where to begin so that I can get some music in my car again. Please help!

  • #2
    Please send us a photo of your product (main device). The SKU424 does not belong to any of the legacy products of GROM, and also the previous versions did not have the SD slot and USB at the same time.
    If it is GROM legacy product we can provide you with some suggestions.

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