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HELP - I am stuck on a “preferences” page

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  • HELP - I am stuck on a “preferences” page

    I recently updated firmware and software. After that I got (somehow?) into this Preferences location. The 13 was already input there for gallons. It will not let me exit as the odometer “must be greater than zero”.

    I have a 2015 Lexus RX450H. I have no way to input anything! When i click on the zero - no pop up tab comes up for me to choose numbers. I can’t exit out, the up, down etc - all keys - nothing works.

    What do I do?

  • #2
    We are have seen this issue pop up a couple of times recently and are looking into it!

    You can do any number of things to fix this, below are a few options:
    1. Plug a USB Keyboard into the VLine and input the number
    2. Unplug the VLine unit for 1-2 minutes and reconnect it
    3. Disconnect the radio fuses for 10-15 minutes
    4. Disconnect the battery for 10-15 minutes

    If you notice the keyboard does not work in other areas, please let us know so we can look further into that!

    Thanks,
    Heath
    GROM Audio

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