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2017 Lexus GX460, apple Carplay icon is green. but UI never shows up.

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  • 2017 Lexus GX460, apple Carplay icon is green. but UI never shows up.

    For iPhone 12 pro - iOS 16.1

    when the phone connects to USB1, the Carplay icon is Green for 1 min, and then turns Gray again. Either Bluetooth or USB wired doesn't work, but it can recognize the phone is connected.

    For iPhone 8plus - iOS 14
    It works via USB1, but if you try the wireless method is still stuck on "Waiting on CarPlay UI".

    Have done a lot of research and tried to reset to the factory setting again and again, but it seems VL2 might be having a problem communicating with the new iOS 16.

    Also, request a Support Ticket via the technical support website, but still waiting for the answer. ticket #310622, if anyone has the same issue, and fix it. please let me know, thanks.

  • #2
    Thank you for reporting the problem. The latest iOS update can potentially create the problem with CarPlay connectivity. We recommend to wait for the next iOS update. Some additional steps you can perform:

    1. Reboot the iPhone
    2. Reset the VLine connections, see here how:
    https://youtu.be/a8VVVxwnW5k

    See if that will help.

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