FREE SHIPPINGON USA ORDERS $100+

Shipping Policy and Rates

Please check information below to find out about shipping rates, services available and approximate service time for your country.

Order Cancellation Policy
Once you place your order, you have 30 minutes to cancel it. Contact us via email or chat and request to cancel. Some orders cannot be canceled if they are already submitted for the processing. You can always return the order to us for a refund.

Return and Warranty Policy
Please refer to GROM Return and Warranty page

GROM Audio Shipping Rates and Services

  • Standard orders are shipped within 1 business day; Priority and Express orders are shipped on the same day if placed before 11 AM CST.
  • We do not ship on Saturday, Sunday, and US Holidays.
  • We will notify you about any backorders within the next 1 business day after the payment is received.
  • We cannot be held responsible for delays caused by carriers. Shipping time is estimated and not guaranteed.
  • All orders are shipped from GROM Audio warehouse in Plano, TX 75093, USA.
  • Shipping cost not refundable.

- Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions.

USA Shipping Services - Standard

USPS Standard - 3-5 Days within US:

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 100.00 7.85 USPS Standard Mail 3-5 business days**
100.01 and up FREE USPS Standard Mail 3-5 business days**


USA Shipping Services - Priority

Priority USA orders are shipped same business day, if the order is placed before 11:00AM СST. 

USPS Priority 2-3 Days within US:

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 100.00 9.85 USPS Priority Mail 2-3 business days**
100.01 and up 15.00 USPS Priority Mail 2-3 business days**

FedEx 2 Day Guaranteed within US:

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 100.00 18.00 FedEx 2 Day 2 business days (no Saturday delivery)
100.01 399.99 23.00 FedEx 2 Day 2 business days (no Saturday delivery)
400.00 and up 32.00 FedEx 2 Day 2 business days (no Saturday delivery)


USA Shipping Services - Express

Express USA orders are shipped same business day, if the order is placed before 11:00 AM CST. 

USPS Express within US (overnight delivery in most destinations):

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 100.00 28.99 USPS Express Mail 1-2 business days**
100.01 250.00 43.99 USPS Express Mail 1-2 business days**
250.01 400.00 46.99 USPS Express Mail 1-2 business days**
400.01 600.00 48.99 USPS Express Mail 1-2 business days**

FedEx Express within US (overnight delivery guaranteed):

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 100.00 53.99 FedEx Express 1 business day (no Saturday delivery)
100.01 250.00 59.99 FedEx Express 1 business day (no Saturday delivery)
250.01 400.00 63.99 FedEx Express 1 business day (no Saturday delivery)
400.01 600.00 65.99 FedEx Express 1 business day (no Saturday delivery)


Canada Shipping

Shipping to Canada with DHL, FedEx or UPS Expedited. The rates below do not include import tax, HST/GST and brokerage fee. They are charged separately by the carrier at the time of the delivery. The imports are also duty free as the products are made in USA.

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 50.00 $18.99 USPS First Class Mail International 10-15 business days**
0.01 50.00 $32.99 FedEx / DHL 3-5 business days**
50.01 160.00 $38.99 FedEx / DHL / UPS Expedited 3-5 business days**
160.01 250.00 $46.99 FedEx / DHL / UPS Expedited 3-5 business days**
250.01 400.00 $48.99 FedEx / DHL / UPS Expedited 3-5 business days**
400.01 600.00 $56.99 FedEx / DHL / UPS Expedited 3-5 business days**

All Canadian sales taxes and brokerage fees are solely responsibility of the customer. GROM Audio is not responsible for delays caused by customs procedures. To speed up the customs please make sure to provide us with your contact phone number.



Worldwide Shipping

International delivery time varies depending on the service.
International customers required to supply us with the contact phone number in order to speed up the customs process.
All customs duties and brokerage fees are solely responsibility of the customer. GROM Audio is not responsible for delays caused by customs procedures.

Worldwide Shipping rates outside US (except Canada).

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 50.00 20.99 USPS International Air Mail 10-15 business days**
0.01 50.00 45.99 DHL / FedEx / UPS Expedited 5-10 business days**
50.01 250.00 52.99 DHL / FedEx / UPS Expedited 5-10 business days**
250.01 400.00 56.99 DHL / FedEx / UPS Expedited 5-7 business days**
400.01 600.00 63.99 DHL / FedEx / UPS Expedited 5-7 business days**

**We cannot be held responsible for the delays caused by carriers

Shipping time is estimated and not guaranteed.

Thank you for your business!

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