Shipping Policy and Rates
Please check information below to find out about shipping rates, services available and approximate service time for your country.
EXTENDED HOLIDAY RETURN POLICY
Let the jingle bell rock! We are extending the return period for the products purchased between 11/15/2018 and 12/24/2018 until 01/31/2018. Happy Holiday Shopping!
Christmas Delivery Ordering Schedule*
For the orders within USA (except Military Mail and Hawaii):
- USPS Standard - December 19th 2pm PST
- USPS Priority - December 20th 2pm PST
- FedEx Priority 2 Day - December 20th 1pm PST
- USPS Express - December 21st 1pm PST
- FedEx Express - December 21st 1pm PST
Overseas military mail (USPS only):
- APO/FPO Delivery - December 10th 2pm PST (except ZIPs 093)
- DHL/FedEx Canada - December 20th 1pm PST**
Other countries and destinations**:
- USPS International Air Mail - December 8th 1pm PST
- DHL / FedEx Expedited - December 17th 1pm PST
* While we will do our best to fulfill your holiday orders on time, we are not responsible for the delays caused by shipping carrier or inclement weather.
** International orders might be delayed by the custom clearance process or other carrier issues that are beyond our control.
Order Cancellation Policy
Once you place your order you have 60 minutes to cancel it. Express orders can be cancelled within 30 minutes. Simply contact us via email or chat and request to cancel.
Return and Warranty Policy
Please refer to GROM Return and Warranty page
GROM Audio Shipping Rates and Services
- Standard orders are shipped within 1 business day, Priority and Express orders are shipped on the same day if they were placed before 2pm PST.
- We do not ship on Saturday, Sunday and US Holidays.
- We will notify you about any back orders within next 1 business day after the payment are received.
- We cannot be held responsible for delays caused by carriers. Shipping time is estimated and not guaranteed.
- All orders are shipped from GROM Audio warehouse in Belmont, CA 94002, USA.
- Shipping cost not refundable.
- Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions.
USA Shipping Services - Standard
USPS Standard - 3-5 Days within US:
USA Shipping Services - Priority
Priority USA orders are shipped same business day, if the order is placed before 2:00PM PST.
USPS Priority 2-3 Days within US:
FedEx 2 Day Guaranteed within US:
USA Shipping Services - Express
Express USA orders are shipped same business day, if the order is placed before 2:00PM PST.
USPS Express within US (overnight delivery in most destinations):
FedEx Express within US (overnight delivery guaranteed):
All-inclusive services to Canada with DHL or FedEx Expedited. The rates below include import tax, brokerage and duties fee. You will not pay anything extra at the time of the delivery. The GST/HST tax amount will be included to your shopping cart and collected upon checkout.
As a registered business in Canada we collect GST/HST on all purchases shipped to Canada, and remit them to Canada Revenue Agency on your behalf. If you have any questions about our all-inclusive services to Canada, please contact us via contact form or chat live 9am-5pm PST Monday through Friday
International delivery time varies depending on the service.
Worldwide Shipping rates outside US (except Canada).
**We cannot be held responsible for the delays caused by carriers
Shipping time is estimated and not guaranteed.