Christmas Special $20 OFF GROM USB3, MST4, BT3 Car kits, $50 off VLine VL2 Code: CHR18, until Dec 26th 3pm PST

FREE SHIPPINGON USA ORDERS $30+

Shipping Policy and Rates

Please check information below to find out about shipping rates, services available and approximate service time for your country.

EXTENDED HOLIDAY RETURN POLICY

Let the jingle bell rock! We are extending the return period for the products purchased between 11/15/2018 and 12/24/2018 until 01/31/2018. Happy Holiday Shopping!

Christmas Delivery Ordering Schedule*

For the orders within USA (except Military Mail and Hawaii):
- USPS Standard - December 19th 2pm PST

- USPS Priority - December 20th 2pm PST
- FedEx Priority 2 Day - December 20th 1pm PST

- USPS Express - December 21st 1pm PST
- FedEx Express - December 21st 1pm PST

Overseas military mail (USPS only):
- APO/FPO Delivery - December 10th 2pm PST (except ZIPs 093)

Canada:
- DHL/FedEx Canada - December 20th 1pm PST**

Other countries and destinations**:
- USPS International Air Mail - December 8th 1pm PST
- DHL / FedEx Expedited - December 17th 1pm PST

* While we will do our best to fulfill your holiday orders on time, we are not responsible for the delays caused by shipping carrier or inclement weather.
** International orders might be delayed by the custom clearance process or other carrier issues that are beyond our control.

Order Cancellation Policy
Once you place your order you have 60 minutes to cancel it. Express orders can be cancelled within 30 minutes. Simply contact us via email or chat and request to cancel.

Return and Warranty Policy
Please refer to GROM Return and Warranty page

GROM Audio Shipping Rates and Services

  • Standard orders are shipped within 1 business day, Priority and Express orders are shipped on the same day if they were placed before 2pm PST.
  • We do not ship on Saturday, Sunday and US Holidays.
  • We will notify you about any back orders within next 1 business day after the payment are received.
  • We cannot be held responsible for delays caused by carriers. Shipping time is estimated and not guaranteed.
  • All orders are shipped from GROM Audio warehouse in Belmont, CA 94002, USA.
  • Shipping cost not refundable.

- Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions.

USA Shipping Services - Standard

USPS Standard - 3-5 Days within US:

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 29.99 4.5 USPS First Class Mail 3-5 business days**
30.00 and up FREE USPS Standard Mail 3-5 business days**


USA Shipping Services - Priority

Priority USA orders are shipped same business day, if the order is placed before 2:00PM PST. 

USPS Priority 2-3 Days within US:

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 99.99 8.00 USPS Priority Mail 2-3 business days**
100.00 and up 12.00 USPS Priority Mail 2-3 business days**

FedEx 2 Day Guaranteed within US:

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 99.99 15.00 FedEx 2 Day 2 business days (no Saturday delivery)
100.00 399.99 18.00 FedEx 2 Day 2 business days (no Saturday delivery)
400.00 and up 28.00 FedEx 2 Day 2 business days (no Saturday delivery)


USA Shipping Services - Express

Express USA orders are shipped same business day, if the order is placed before 2:00PM PST. 

USPS Express within US (overnight delivery in most destinations):

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 160.00 25.99 USPS Express Mail 1-2 business days**
160.01 250.00 39.99 USPS Express Mail 1-2 business days**
250.01 400.00 41.99 USPS Express Mail 1-2 business days**
400.01 600.00 43.99 USPS Express Mail 1-2 business days**

FedEx Express within US (overnight delivery guaranteed):

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 160.00 49.99 FedEx Express 1 business day (no Saturday delivery)
160.01 250.00 56.99 FedEx Express 1 business day (no Saturday delivery)
250.01 400.00 59.99 FedEx Express 1 business day (no Saturday delivery)
400.01 600.00 62.99 FedEx Express 1 business day (no Saturday delivery)


Canada Shipping

All-inclusive services to Canada with DHL or FedEx Expedited. The rates below include import tax, brokerage and duties fee. You will not pay anything extra at the time of the delivery. The GST/HST tax amount will be included to your shopping cart and collected upon checkout.

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 80.00 $16.99 USPS First Class Mail International 10-15 business days**
0.01 80.00 $28.99 FedEx / DHL 3-5 business days**
80.01 160.00 $34.99 FedEx / DHL 3-5 business days**
160.01 250.00 $40.99 FedEx / DHL 3-5 business days**
250.01 400.00 $46.99 FedEx / DHL 3-5 business days**
400.01 600.00 $52.99 FedEx / DHL 3-5 business days**

As a registered business in Canada we collect GST/HST on all purchases shipped to Canada, and remit them to Canada Revenue Agency on your behalf. If you have any questions about our all-inclusive services to Canada, please contact us via contact form or chat live 9am-5pm PST Monday through Friday



Worldwide Shipping

International delivery time varies depending on the service.
International customers advised to supply us with the contact phone number in order to speed up the customs process.
All customs duties and brokerage fees are solely responsibility of the customer. GROM Audio is not responsible for delays caused by customs procedures.

Worldwide Shipping rates outside US (except Canada).

From(USD) To(USD) Rate(USD) Method Delivery Time
0.01 80.00 16.99 USPS International Air Mail 10-15 business days**
0.01 160.00 39.99 DHL / FedEx Expedited 5-10 business days**
160.01 250.00 45.99 DHL / FedEx Expedited 5-10 business days**
250.01 400.00 51.99 DHL / FedEx Expedited 5-7 business days**
400.01 600.00 57.99 DHL / FedEx Expedited 5-7 business days**

**We cannot be held responsible for the delays caused by carriers

Shipping time is estimated and not guaranteed.

Thank you for your business!

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