Shipping Policy and Rates
Please check information below to find out about shipping rates, services available and approximate service time for your country.
EXTENDED HOLIDAY RETURN POLICY
Let the jingle bell rock! We are extending the return period for the products purchased between 11/20/2022 and 12/31/2022 until 01/31/2023. Happy Holiday Shopping!
Christmas Delivery Ordering Schedule*
For the orders within USA (except Military Mail and Hawaii):
- USPS Standard - December 19th 2pm CST
- USPS Priority - December 20th 2pm PST
- FedEx Priority 2 Day - December 20th 2pm CST
- USPS Express - December 20th 2pm CST
- FedEx Express - December 23rd 1pm CST
Overseas military mail (USPS only):
- APO/FPO Delivery - December 10th 2pm CST (except ZIPs 093)
- UPS/FedEx Canada - December 16th 1pm CST**
Other countries and destinations**:
- USPS International Air Mail - December 8th 1pm CST
- DHL / FedEx Expedited - December 18th 1pm CST
* While we will do our best to fulfill your holiday orders on time, we are not responsible for the delays caused by shipping carrier or inclement weather.
** International orders might be delayed by the custom clearance process or other carrier issues that are beyond our control.
Order Cancellation Policy
Once you place your order you have 30 minutes to cancel it. Simply contact us via email or chat and request to cancel. Some orders cannot be cancelled, if they already were picked up by the carrier. You can always return the order back to us for the refund.
Return and Warranty Policy
Please refer to GROM Return and Warranty page
USA Shipping Services - Standard
USPS Standard - 3-5 Days within US:
USA Shipping Services - Priority
Priority USA orders are shipped same business day, if the order is placed before 11:00AM СST.
USPS Priority 2-3 Days within US:
FedEx 2 Day Guaranteed within US:
USA Shipping Services - Express
Express USA orders are shipped same business day, if the order is placed before 11:00 AM CST.
USPS Express within US (overnight delivery in most destinations):
FedEx Express within US (overnight delivery guaranteed):
Shipping to Canada with DHL or FedEx Expedited. The rates below do not include import tax, HST/GST and brokerage fee. They are charged separately by the carrier at the time of the delivery. The imports are also duty free as the products are made in USA.
All Canadian sales taxes and brokerage fees are solely responsibility of the customer. GROM Audio is not responsible for delays caused by customs procedures. To speed up the customs please make sure to provide us with your contact phone number.
International delivery time varies depending on the service.
Worldwide Shipping rates outside US (except Canada).
**We cannot be held responsible for the delays caused by carriers
Shipping time is estimated and not guaranteed.