Hello
Welcome to GROM Audio Store! We will do our best to process your order quickly and efficiently. Please feel free to contact us with support questions or for general information via support page. Your question will be answered within one business day.
Ordering and Payment
- We accept all major credit cards, Amazon Pay, and PayPal.
- Phone: 1-866-345-0694 9 AM - 5 PM CT Monday through Friday.
- This phone number is for ordering questions only; if you need to contact tech support, please do so by using web form
- If you need to track your order status, you can do it via order status page
Shipping Policy
- Shipping cost is determined by order amount. Check our Shipping Rates and Times Table for quick reference. US orders of $80 or more ship free with standard shipping. Expedited and Express options are available.
- All orders are shipped from GROM Audio warehouse in Plano, TX, 75074 USA
- We ship worldwide.
- Most orders will be shipped by USPS, UPS, DHL, or FedEx.
- Most orders will be shipped within one working day (excluding holidays and weekends).
- Priority and Express Orders are being shipped on the same day if they were received before 11 a.m. CST.
- We try our best to have a 100% fill and ship rate. In the unforeseen likelihood that the product is not available, we will notify the customer within the next 1 (one) business day about any backorder with an estimated ship date.
Order Cancellation
- If you need to cancel or change your order, you can do that within the next 30 minutes after the order is placed. Some orders cannot be cancelled once our warehouse has processed them. You can always return the order back to us for a refund, within 45 days of its arrival. Please send an email to shipping at gromaudio.com or chat with us if you need to cancel or change the order.
- We will try to accommodate your request.
45-DAY MONEY BACK GUARANTEE
- You can return the GROM product for a refund for any reason, within 45 days from the delivery.
- Products must be returned in their original new condition with no missing parts or accessories.
- Please allow 5-7 days for the refund to be processed once we receive the product back.
- Customer is responsible for all shipping charges and proper packaging to send the product back to GROM Audio.
- Shipping charges are not refundable. If you received FREE shipping for your order, the original shipping cost will be deducted from your refund.
- The RMA number (Return Merchandise Authorization) is required for returns and exchanges. Please request RMA number via contact page.
Other Information
- We check every package carefully to guarantee you receive your purchase in perfect condition.
- If you think that the order that you received is incomplete or your package is missing some parts - please contact us within seven (7) days after you receive the order. No claim is accepted after the period as mentioned above.
Warranty Policy
- All products have a 1 (one) year manufacturer exchange/repair warranty. VLine VL2 and VLite VT2 Systems come with an 18-month manufacturer exchange/repair warranty.
- If the product does not perform as stated by its description and has failed as a result of a manufacturer defect, we will exchange, at our discretion and availability, the product for a new, equivalent, or upgraded product.
- Warranty applies to products used under normal use and conditions - warranty is not valid for product failures as a result of product modification, abuse, liquid damage, and any other use conditions that are not recommended by the manufacturer.
- Customer is responsible for all shipping charges and proper packaging to send back the product to GROM Audio.
- GROM Audio shall not be held liable for incidental loss of use, installation, or removal charges of the product.
- Please visit GROM Audio Warranty Policy page for full warranty description and limitations.
Other terms
- Texas Sales Tax: All Texas residents will be charged 8.25% sales tax.
- Technical support: Technical support is available via email We will do our best to answer your question within the same or next business day.
- The full version of GROM Audio terms and conditions is here. By using this website and placing your order online you agree to GROM Audio terms and conditions.
International duties, taxes, and brokerage fees
International orders (including Canada):
- All customs duties, taxes, and brokerage fees are solely the responsibility of the customer.
- Please check with your country officials regarding the import taxes, duties, and brokerage fee rates.
- GROM Audio has no control over how the taxes, duties, and brokerage fees are imposed by your country.
- If you need help or additional documentation that will help clear the GROM product through customs, do not hesitate to get in touch with us. We are happy to help!
- GROM Audio is not responsible for delays caused by customs procedures.
Get in touch
E-mail: info at gromaudio dot com
Fax: 1.866.259.30.54
Mail: GROM Audio
2000 G Ave
Plano, TX 75074
GROM Audio Disclaimer
Grom Audio strives to provide you with a high-quality product while maintaining competitive pricing. We continuously work to test and develop our product; however, in some cases, our interfaces may not be compatible with your application. Due to the wide range of electronics/firmware found in car stereos, compatibility and/or controls may vary. Should you experience incompatibility issues, you may contact us via our support page. Grom Audio also carries a standard 45-day return policy.
Engine / system noise disclaimer
Engine/system noise may occur in some installations and is not easily predictable. Should noise occur with your system, we will take commercially reasonable steps to diagnose the source of the noise. Depending on the situation, noise suppressors and filters may need to be installed in order to correct the problem. Due to the nature of electronics, noise may not be correctable in all cases. GROM Audio cannot be held responsible for the installation/uninstallation cost, shipping charges incurred due to the product incompatibility that is beyond our control.
